Careful and secure use of your personal data

Privacy Policy

 

Intersolve considers careful and safe use of personal data important. As a financial services provider, we process a lot of sensitive data from our business customers and their customers (consumers and companies). On this page we inform you which data we collect when you use our services and products or when you visit our website. We also explain why we collect this data. 

 

If you have questions that are not answered in this Privacy policy, you have suggestions or comments about the content of the policy, or if you have a complaint about the way your personal data is handled, you can let us know at privacy@intersolve.nl. 

 

Who are we.

Intersolve Group BV, hereinafter Intersolve (Intersolve, we), located at Fonteinkruid 4 3931 WX Woudenberg, is responsible for the processing of personal data as shown in this privacy policy.
 

Contact details:
Intersolve
Fonteinkruid 4
3931 WX Woudenberg
+31 33 254 1190 

https://www.intersolve.nl
privacy@intersolve.nl

 

The personal data we process.

Intersolve processes personal data of our customers and its representatives, customers of our customers, people who use our services and/or because you have provided us with this information yourself. Below you will find an overview of the personal data we might be processing from you, depending on the service used:

– First and last name;
– Gender;
– Address data;
– Phone number;
– E-mail address;
– Bank account number;
– IP address;
– Internet browser and device type;
– Other personal data that you actively provide, for example by creating a account on our support portal, in (electronic) correspondence and by telephone.

 

Special and/or sensitive personal data that we process.

Do you have a “Stadspas”?
During your application, in addition to some of the aforementioned data, you also share information related to your: 

-date of birth;
-income;
-family composition. 

 

Are you using an Electronic Money Service (EGI) from us?
In the context of the Money Laundering and Terrorist Financing Prevention Act (Wwft), we are obliged to process a number of additional data from your Legal Representative and/or Ultimate Beneficial Owner (UBO). We collect their: 

-full name;
-date and place of birth;
-a copy of their identity document. 

 

Are you not using an EGI service from us or do you not have a “Stadspas”?
We are not processing any special and/or sensitive personal data from you.
 

Users under the age of 16.
Our website and services do not intend to collect data about users under the age of 16 unless they have permission from their parents or guardian. However, we cannot check whether a visitor is 16 or over. We therefore advise parents to be involved in the online activities of their children to prevent data about children from being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us at privacy@intersolve.nl so we can delete this information.

 

The purposes for which we process personal data.

We process your personal data because it is necessary for our services. Your data will be used for the following purposes: 

Before entering into a customer relationship, it is possible that we receive data from third parties; 

-to be able to assess your application;
-to handle your payment or transaction;
-to be able to deliver your ordered product (physical or digital);
-to protect your and our interests. Telephone conversations and chat sessions can be recorded for training purposes, but also, for example, in the context of crime prevention and fraud investigations;
-when we are legally obliged to do so, for example, in the context of the Financial Supervision Act (Wft) and Wwft, a request from the Police or the Dutch Central Bank.
 

Automated decision making.

Intersolve does not make decisions solely based on automated processing on matters that can have (significant) consequences for people. None of these decisions are made by computer programs or systems, without human intervention (for example, an Intersolve employee).

 

How long and where do we store personal data.

As a financial institution, we are in many cases legally obliged to store personal data for a number of years. If applicable, we do not store your personal data for longer periods than this mandatory legal period. For personal data that we store from you for the benefit of the municipality for the income and assets test of your “Stadspas”, a retention period of 10 years applies, in accordance with the Dutch 1995 Archives Act. If there is no statutory period, we will not store your data longer than strictly necessary is to achieve the purposes for which your data has been collected. Your personal data is stored and processed within the EU.

 

Access to personal data.

Your personal data is only accessible within Intersolve to authorized employees who need access to this data due to their position. We do not sell your data to third parties and will only provide it if this is necessary for the execution of our agreement with you or to comply with a legal obligation. A processing agreement has been concluded with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Intersolve remains responsible for these processing operations. As a processor, we also have contractual agreements with our customers, including a processing agreement. 

 

Cookies, or similar techniques, that we use.

We use functional and analytical cookies. We do not use tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. We use functional cookies to ensure that the website works properly and to remember your preferred settings, among other things. On your first visit to our website, we have already informed you about these cookies and we have asked for your permission to place them. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser. For an explanation, see: https://www.trendmicro.com/vinfo/us/security/definition/cookies. Cookies are placed on our website by third parties. Below is an overview:

Leadinfo:
Leadinfo BV places two first party cookies that only allow Intersolve to view the behavior on the website. These cookies are not linked to other information and are not shared with other parties.

Cookie: _li_id, is kept for two years.
Cookie: _li_ses, is only used in the current session.
 

Your rights as a data subject.

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by us and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to privacy@intersolve.nl . To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. Please make sure your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) are made illegible in this copy. This is to protect your privacy. We will respond to your request as quickly as possible, with a maximum of four weeks. We would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons . 

 

How we secure personal data.

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you feel that your data is not properly secured or there are indications of misuse, please contact our customer service or via privacy@intersolve.nl .