Careful and secure use of your personal data

Privacy

Intersolve handles the use of personal data to the highest standards. This page contains information on which data we collect if you use our website and/or use our services and products. We also inform you as to why we collect this data and how we can consequently improve the user experience.

If you have any queries that are not answered in this privacy statement, if you have any suggestions or comments about the contents of the statement or if you have a complaint about the manner in which we handle your personal data, then you can inform us by sending an email to info@intersolve.nl.

Privacy statement

We use your personal data only to perform an agreement that we have entered into with you. In addition to this, we would like to use your personal data to keep you up to date about new services or products provided by Intersolve. If you do not wish to receive this information (any longer), you can inform us via our email address. We will immediately stop sending you marketing information upon receipt of your request.

The personal data that we may process are:

• First name and last name
• Address details
• Email address
• Telephone number

We make sure that all reasonable technical and organisational measures are taken to protect the personal data provided by you and this is stored in our systems from authorized use. You always have the right to ask us which personal data about you is processed.

We offer visitors the opportunity to access, modify or delete all their personal data that have been provided to us up to that moment.

You can email a request for access, modification, data transfer and deletion of your personal data or an email about your withdrawal of your permission for, or your objection to, the processing of your personal data to info@intersolve.nl.

We will implement the modifications as soon as possible, but within four weeks, or we will explain to you why your wishes cannot (yet) be acted on. If you believe that the way in which we use your personal data does not comply with the purposes for which you submitted this data or that it deviates from this privacy statement, you can inform us about this via our email address.

We would like to point out that you have the opportunity to lodge a complaint with the national supervisory body, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

We do not furnish personal data to third parties, unless this is required by law or when this is necessary for performing the contract that Intersolve concluded with you.

IP-address

Intersolve may obtain your email address in various ways, for example when you ask for information via our website. In addition to this, anonymous data may be obtained that are linked to your Internet Protocol address (IP address). If you request to see a web page, the web server needs to know where the page should be sent. It uses your IP address for this. This is a sequence of numbers that is assigned to your computer by your Internet provider each time you log onto the Internet, so that your computer can be identified. It is not possible for us to establish your identity merely through your IP address, unless you have given it to us yourself. We can only ascertain that the receiving computer is in a certain part of the country. The information linked to the IP address, such as searches and web sites that have been visited can therefore not be traced to you in principle. These anonymous data can give us an idea about the behaviour and the interests of persons visiting our web sites.

Cookies

We also use so-called cookies to match our web sites, products and services to your wishes and preferences better. A cookie is a small and simple file that is sent with pages of this web site (and/or Flash applications) and which is stored by your browser on the hard disk of your computer. Intersolve only uses functional cookies for consumers. For business visitors, we also use tracking cookies based on the IP address. The information they contain may be sent back to our servers on a following visit. For example, if you complete the registration form to participate in a meeting, you have to enter your details. In order to speed up the registration procedure, we can place a cookie on the hard disk of your computer. Next time you visit our web site, it will recognize you as a customer. In that case, it is not necessary for you to enter the required data again. Of course, we will not use the information obtained from cookies to identify you personally. If you do not wish any cookies, you can indicate this upon your first visit to the website. However, if you do not accept the cookies, this may affect the functioning of the website. Alternatively, you can delete the cookies stored on your computer on a regular basis.

Google Analytics

We use Google Analytics, so that we can study the habits, the wishes and the user behaviour of our visitors. This allows us to tailor our web sites to our target audience and improve user satisfaction. Google Analytics allows us to record how often a certain item is clicked and which pages on the website are doing well or could be improved.

Through our website, the American company Google places a cookie as part of the ‘Analytics’ service. We use this service to track and report on how visitors use the website. Google may transfer this information to third parties if Google is legally required to do so, or in as far as third parties process the information on behalf of Google. We do not have control over this.

The information collected by Google is anonymized as much as possible. Your IP address is categorically not transferred. The information is sent to Google and stored on servers in the United States. Google undertakes to comply with the Safe Harbor principles and is signed up to the Safe Harbor programme of the American Department of Trade. This means that there is an appropriate level of protection for processing any personal data.

Leadinfo

In order to measure the use of our web site for business purposes, we use the Leadinfo servers from Rotterdam. This service shows us company names and addresses on the basis of IP addresses of our visitors. The IP address is not included in this.

Social media

Our website has buttons to promote (‘like’) or share (‘tweet’) web pages on social networks such as Facebook and Twitter. These buttons function with pieces of software code provided by Facebook and Twitter themselves. This code is instrumental in placing cookies. We do not have any control over that.